Business
Somtel Call Center Platform
Interactive voice response that routes your callers to the right place, automatically.
Widest network coverage
No hidden charges
24/7 customer care
A call centre without the call centre
Somtel's IVR platform answers your business calls on a dedicated short code, greets the caller in their language, and routes them to the right team through a simple menu - so nobody waits on hold for the wrong department.
What it does
Answers every call
On a short code that is easy for customers to remember
Guides callers through a menu
Press 1 for sales, 2 for support, and so on
Routes to the right agent
Based on the choice the caller makes
Handles overflow
By queueing callers instead of dropping them
Works around the clock
With recorded information outside office hours
Managing your agents
Each member of staff gets an agent account they sign into from a handset or a desk phone. Supervisors can see who is available, how many callers are waiting, and how long each call took. Add or remove agents as your team changes.
Good to know
The detail, in short
Reporting
The platform records call volumes, answer rates, average handling time and which menu options callers choose most. That last figure is often the most useful - it shows you where your customers actually need help.
Who it suits
Banks, insurers, hospitals, utilities, logistics firms, government offices and any business fielding more calls than a single line can carry.
Getting started
Contact the Somtel enterprise team. We assign your short code, build your menu structure with you, create accounts for your agents, and train your supervisors. Short codes are rented monthly, priced by the number of agent seats you need.
FAQ