How can we help?

Find an answer in seconds, or reach a real person any hour of the day. Somtel support never closes.

Contact

Talk to a person

Three ways to reach us. Whichever you choose, you get a Somtel agent, not a queue that never ends.

Call customer care

Our team answers day and night, every day of the year.

+252-624-666-666

Message us on WhatsApp

Quick questions, screenshots and account help.

https://api.whatsapp.com/send?phone=252624666666

Email support

For anything that needs a written record.

info@somtelsomalia.net

Prefer to come in? Somtel outlets in every city we serve can register a line, replace a SIM, reset an eDahab PIN and set up a new device while you wait.

Answers

Frequently asked questions

The questions our care team hears most, grouped by topic.

Getting started

Billing and top-up

Internet and data

eDahab and payments

Account and security

Business services