Contact Us
However you prefer to reach us — a call, a message, an email or a walk into one of our shops — there is a Somtel agent at the other end.
Contact Info
Get in Touch
Somtel is a leading telecom and technology service provider with the widest network coverage in the Somali region. Whether you are reporting a fault, asking about a bundle, or connecting an entire office, start here and we will route you to the right team.
Address
Howlwadag St. Bakaro Market, Mogadishu-Somalia
Channels
Pick the way that suits you
Some things are quicker on the phone, some are better in writing, and some are simplest in person. All of them work.
Customer care, around the clock
Dial 1000 free from any Somtel line, day or night, every day of the year. Faults, bundles, billing and SIM issues are all handled on this number.
Best for quick questions, screenshots of an error, or anything easier to show than to describe. Messages are answered during the day and queued overnight.
For anything that needs a written record: complaints, corporate enquiries, documentation requests and formal correspondence.
Visit an outlet
Somtel shops in every city we serve register lines, replace SIMs, reset an eDahab PIN and set up a new device while you wait. Bring your identification.
Enterprise sales
Connecting an office, a campus or a branch network? Ask for the enterprise team and an account manager will survey your sites and put a written proposal together.
Report a network fault
Tell us your line number and the area you are in. Home internet and business circuits are escalated to the field team the same day.
Opening hours
When you can reach each team
The customer care line never closes — network faults, blocked lines and eDahab problems are handled at any hour. Everything else runs on business hours.
- Customer care line24 hours, 7 days a week
- WhatsApp and emailSaturday to Thursday, 8:00 - 20:00
- Retail outletsSaturday to Thursday, 8:00 - 18:00
- Enterprise account teamSaturday to Thursday, 8:00 - 17:00